1 Introduction

Welcome to Cash88. This Privacy Policy ("Policy") describes how Cash88 collects, uses, stores, and protects your personal information. This Policy applies to the Cash88 website, mobile app, and all related services.

By using the Cash88 platform, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our platform.

Important: Cash88 never sells your personal information to third parties. Protecting your privacy is our top priority.

2 What Information We Collect

Cash88 collects various types of information to deliver its services. This information falls into two main categories: data you provide directly and data collected automatically.

Personal information you provide:

  • Full name, date of birth, gender, and nationality.
  • Email address and mobile number.
  • Current address and postal code.
  • National ID (NID) or passport number (for KYC verification).
  • BKash, Nagad, or Rocket mobile banking number.
  • The content of your communications with our support team.

Automatically Collected Information:

  • IP address and device type.
  • Browser type and version.
  • Your activity history and gaming actions on the Cash88 platform.
  • Information collected through cookies and tracking technologies.
  • Login time, session duration, and access logs.
Data Types Purpose of Collection Retention Period
Identity Information (NID/Passport) KYC Verification & Fraud Prevention 5 years after account closure
Contact Information Account Management & Support For as long as the account remains active
Financial Information Payment Processing & AML Compliance 7 years after account closure
Gaming Activity Data Service Improvement & Responsible Gaming 2 years after account closure
Cookies & Browsing Data Platform Experience Enhancement Session end or 30 days

3 Purpose of Data Use

Cash88 uses your information only for specific, legitimate purposes. We never use your data for any other purpose without your consent.

  • Account management: For registration, login verification, and account security.
  • Service Delivery: For gaming experience, deposits, withdrawals, and bonus processing.
  • Identity Verification: To complete the KYC process and prevent fraud.
  • Legal compliance: To comply with Anti-Money Laundering (AML) laws and other regulatory requirements.
  • Customer Support: To resolve your questions and complaints.
  • Platform Development: To improve service quality and develop new features.
  • Responsible Gaming: To detect unusual gaming patterns and provide the necessary support.
  • Marketing: To keep you informed about promotional offers and bonuses, with your consent.

4 Data Sharing & Third Parties

Cash88 never sells your personal information. However, in certain circumstances, your data may be shared with trusted third parties:

  • Payment Providers: To process transactions via mobile banking services such as bKash, Nagad, and Rocket.
  • KYC verification services: With licensed verification agencies for identity verification.
  • Technology Infrastructure: With secure cloud storage and server service providers.
  • Legal authorities: Upon a court order or a lawful request from a regulatory authority.
  • Fraud Prevention: With international fraud prevention networks.
Note: All third-party service providers are required to comply with cash88's strict privacy standards. They are not permitted to use your information for their own purposes.

5 Cookies & Tracking Technologies

Cash88 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve the quality of Cash88's services.

Types of cookies Cash88 uses:

  • Essential cookies: Required to maintain login sessions and ensure security.
  • Functional Cookies: Used to remember your preferences (language, settings).
  • Analytics Cookies: To collect platform statistics and improve our services.
  • Marketing Cookies: To show you relevant offers based on your interests (with your consent only).

You can disable cookies at any time through your browser settings. Please note, however, that disabling certain cookies may prevent some Cash88 features from functioning properly.

6 Data Protection Methods

Cash88 employs industry-leading security measures to protect your personal information. Our security infrastructure is continuously updated.

  • SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
  • Two-Factor Authentication (2FA): To prevent unauthorized access to your account.
  • Secure Data Centers: Your information is stored on secure, internationally certified servers.
  • Regular Security Audits: Regular reviews conducted by independent cybersecurity experts.
  • Staff Training: All cash88 staff receive regular training on data protection.
  • Access controls: Only authorized personnel can access the necessary information.
Please Note: Cybersecurity is a shared responsibility. Keep your password confidential, always log out after using an unfamiliar device, and report anything suspicious to cash88 Support immediately.

7 Children's Privacy

Cash88 strictly does not collect any information from anyone under the age of 18. Cash88's services are intended exclusively for adults. If we become aware that a user under 18 has created an account, that account will be closed immediately and all associated data will be deleted.

A message to parents – if you suspect your child is using Cash88 or a similar platform, please notify our support team immediately.

8 International Data Transfers

Cash88 is an international platform. As such, your data may in some cases be stored or processed on servers located outside Bangladesh. In these cases, Cash88 ensures that:

  • All international data transfers are conducted through secure encrypted channels.
  • Adequate data protection laws and frameworks are in place in the recipient country.
  • Third-party service providers comply with international data protection standards.

9 Policy Changes

Cash88 may update this Privacy Policy from time to time. For significant changes, we will notify you in advance via email or through the platform.

Updated policies take effect from the date of publication. Continued use of Cash88 after any changes constitutes your acceptance of the revised policy. Check this page regularly to stay informed.

10 Contact

For any questions or concerns about our Privacy Policy, please contact the Cash88 Data Protection Team. We aim to respond within 7 business days.